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k3pard03's avatar
k3pard03
Explorer | Level 4
3 years ago

Error 404 when trying to login from multiple browsers.

I have had a problem logging into my Dropbox accounts in the last couple of weeks.  Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page.  I have tried log...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi SoundTranscripts, do you have any kind of password manager that tries to autoogin onto the Dropbox site, or does your group use any kind of SSO to access your accounts? 

SoundTranscripts's avatar
SoundTranscripts
Explorer | Level 4
3 years ago

Hey @Jay, we use Lastpass. I also noticed that it doesn't happen when I use Firefox to log in to the exact same account using Lastpass. I think it may be a Chrome-specific issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    After a brief search, there is a feature for Chrome called Auto Sign-in, which uses your Google profile on the top right to login, and it could even be a group policy from IT. 

     

    It's possible this might be related to what you're experiencing. While I can't provide support on that feature, perhaps the information I provided above might help out a little.

    • SoundTranscripts's avatar
      SoundTranscripts
      Explorer | Level 4
      3 years ago

      After some troubleshooting (because I'm the technology coordinator for my company), I think I have a workaround. The problem does NOT happen in FF when using Lastpass to log in to Dropbox.

       

      I think a recent-ish update in Chrome is what started this. My recommendation to anyone who is having problems getting into Dropbox using Chrome is to temporarily log out of your Chrome browser account. (Make sure you remember your password before you do!)

      Then log in to Dropbox using the email+password method, then you can log back in to your Chrome account on your browser.

       

      I'm off to test this with my team. Fingers crossed this fixes it for everybody! I can't tell you WHY it does this, but hopefully, it will be the fix needed.

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