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Forum Discussion

k3pard03's avatar
k3pard03
Explorer | Level 4
3 years ago

Error 404 when trying to login from multiple browsers.

I have had a problem logging into my Dropbox accounts in the last couple of weeks.  Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page.  I have tried log...
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k3pard03's avatar
k3pard03
Explorer | Level 4
3 years ago

The email address auto-fills unless I use something like https://www.dropbox.com/login?cont=%2Fh to log in.  However, if I try to use that from LastPass,

it auto-fills the email address but doesn't give an option for password and then goes straight to 404.  This happens even though I don't have auto-fill enabled in LastPass.  If I log out (after logging into the Community and then going to main Dropbox), sometimes it auto-fills and fails and other times it doesn't auto-fill.

I can (obviously) work round the auto-fill problem by using Firefox or logging into the Community, but it would be good to understand why the 404 error is happening, as it didn't until shortly before I reported it.  Up until that time, I had no problems logging into Dropbox, from LastPass or any browser on any device I have.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • k3pard03's avatar
    k3pard03
    Explorer | Level 4
    3 years ago

    Yes, please use the email associated with my forum profile.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible.

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

     

    I just wanted to provide an overview on this report:

     

    If you can login without problems when you are not using Last Pass, the issue might be related to Chrome and Last Pass.
     
    Our team has looked into this, and we haven't identified an issue (at our end) at this moment. 

     

    Let us know if you have any other insights,

     

    Thanks,

    Sam 

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