Free team disbanded by Dropbox

My yearly subscription debit order went off on the 10th of April and now i have been told that my account has changed and i need to upgrade to a new plan and i can now no longer get Dropbox on my linked devices.

Here is the email i received:

The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

Please advise 

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Ashmann wrote:

 

The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

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You seem to have been using a free team, which allowed you to link two accounts together. Dropbox has ended support for free teams and those teams were disbanded, and the accounts unlinked.

• https://help.dropbox.com/teams-admins/team-member/free-teams-overview

Both accounts still exist. One would still be linked to your computer and the other, accessible by signing in with the email address for that account, can be accessed through the Dropbox website. Most likely what you're seeing now is the free account that you created for the team, which doesn't have your paid upgrade. You should be able to sign in with the email address/password for your other, paid account.

Hi Rich,

Thank you very much for your reply and yes that does make sense. 

Now please bear with me as i am not the most technically advanced person.

Every time i log into Dropbox on your Website it automatically takes me to my "Free" account. Could you please tell me how i can log into my paid account?

Your assistance with this will be greatly appreciated.

Many thanks

Ashley

Hey Ashmann! 

If you visit this Help Center article: https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out you'll find out more as to how you can sign in and out of our app, and the website. 

Let me know if you have any other questions. 

Checked all my spam at the time of checking my email and nothing, had to do a full re-sync of my data, which was incredibly annoying and time-consuming considering the volume of files I had to re-download, happened on a deadline day of all days to make matters worse. Really bad practice.

Rechecked all my email communication, absolutely nothing in there, really annoying as it's split my dropbox 3TB plan into the email that I don't use for teams, so I now need to take out a plan on the email I use for teams work. Really messed up my setup with this, and if I cancel that 3TB plan now I can't get a refund. Fantastic!

Hi,

I have an account which is linked to my main one. I tried to open it but dropbox has cut the link between the accounts......The linked account is associated with an email address that is no longer active and the password comes up as invalid. I cannot do reset as the email is no longer active. what can I do?

Many thanks for any help.

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kennikins wrote:

.The linked account is associated with an email address that is no longer active and the password comes up as invalid. I cannot do reset as the email is no longer active.

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Your best option is to contact the email provider and see if they can reactivate the email address so you can receive the reset information. Without access to the email, you won't be able to access the account.

• https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

Hey TBisley, thanks for the nudge here. 

The email about the end of support for free teams has gone out to all relevant users, perhaps you're looking at the wrong email account?

As for your emails, if you want to switch the email of your account, but it's already used by a second account, you can use a third, placeholder email on your second account.

That way, you can free up the email it's using, so that you can use it for your paid account.

I hope that makes sense, but let me know if you need any clarifications.

Can you look into my account and help me find the lost teams folder? Trouble is, the two folders were always linked and so I never specifically "logged in" to the work folder and have no idea how anymore! I will be so upset if I lose all my documents...