Generating Recovery/Backup codes not working

Sure. I'm assuming you have access to my email from my profile?

Interesting, TheNarg.

Can I send you an email, since I'm going to need some account-specific info and I'd rather we continue internally? 

Yes, cleared the cache & cookies. (Did that with Firefox since it's not my primary browser.) Also tried using Firefox, Chrome, and Edge before clearing cache/cookies in Firefox. Also tried incognito/private mode in Edge and Firefox since that sometimes fixes problems with saved cookies. I get the same loop asking for my password over and over again in all instances - just like the video posted above by Rich.

Started two days ago. I was switching my 2FA authenticator app, which I successfully accomplished, and wanted to view and save the backup codes.

Hi TheNarg, welcome to our Community!

Before getting to your issue, do you follow the same steps that Rich mentioned above? 

When did you first start noticing this behavior? 

Let me know, and we'll take it from there! 

I don't think this is resolved. I'm having the same issue three months later. I've tried different browsers and even used incognito/private browsing to avoid previously saved cookies. Any suggestions on what else I can try?

Thanks, BenDBX. I can confirm it's working again. 

Hi Everybody,

Thanks so much for reporting this. We were able to reproduce this on our end, and our Engineering team is actively investigating a fix. We'll keep you posted when we have more information to share.

Ben

I'm having this exact same issue- I can't get the backup codes on any browser, using any computer, any operating system. I've tried Chrome, Firefox, and Safari on both Mac and PC and nothing works.

Hannah

I'm seeing the same thing as well.

When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.