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pixi1235's avatar
pixi1235
Explorer | Level 3
9 days ago

Getting an error when logging in my Dropbox account on an Android device

Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) ...
account access
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 days ago

Hi pixi1235 - sorry to hear you're having issues with this.

Can you please send me a screenshot of the exact error you're getting so that I can have a look too?

Also, if you're on the Dropbox Basic plan, have you ensured that you're not hitting your device limit?

Let me know more and we'll take it from there. 

  • pixi1235's avatar
    pixi1235
    Explorer | Level 3
    4 days ago

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 days ago

      Hey pixi1235, thanks for the screenshot.

      Did you check if you're hitting the device limit, like Walter suggested?

      If you're not, try uninstalling and reinstalling the Dropbox app to see if it helps.

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