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rangeletti3's avatar
rangeletti3
New member | Level 2
3 years ago

Google Doc Migration will not work "Please connect Dropbox to the same Google account"

I have spent hours with Dropbox Text Support and keep getting the run around. I am trying to sync my gmail with dropbox and I keep getting this error message. I am using the same e-mail address as my...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rangeletti3, just to clarify, are you trying to move your Google Docs to Google drive and are getting this error when following the steps here?

rangeletti3's avatar
rangeletti3
New member | Level 2
3 years ago

That is Correct! 

 

I have taken all the screenshots of the path taken and basic profile info. You will see that my e-mail matches. 

 

removed

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rangeletti3, thanks for the info. As you've already been in contact with the support team, I'd recommend continuing with them directly as they'd have access to more account-specific information to investigate this further.

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