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drdoubledawg's avatar
drdoubledawg
New member | Level 2
3 years ago

Hacker problems

First I’ll acknowledge I’m stupid. I will always 2 factor now but it doesn’t help me at this moment. A hacker has logged into every account I have with my email and changed the login email to thei...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi drdoubledawg, sorry to hear about this.

 

In this case, I'd recommend getting in touch with our support team directly for further assistance as this is an account specific issue and we won't be able to help much here.

 

To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

 

Once you do this and get a ticket from our system, you can share its ID here with us so that we can look it up as well.

 

Let us know of any updates!

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