Forum Discussion

deano18's avatar
deano18
New member | Level 2
3 years ago

Help Cant Recover Account Email.

hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have acces...
account access
Account Settings
security
  • deano18's avatar
    deano18
    New member | Level 2
    3 years ago

    thats ridiculous. the drop box app needed to be updated, so i updated it. and now am unable to sign into the account

     

    • deano18's avatar
      deano18
      New member | Level 2
      3 years ago

      there has to be a way to recover my videos on here. Please can i contact DropBox, at least they can send me back my videos?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        You can try and log a ticket at www.dropbox.com/support. However, they have repeatedly said here that without access to the email address, there is no way to prove ownership of an account. The same goes for paid for or free accounts. For paid accounts they help payments get stopped but not access. 

         

         

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