Forum Discussion

Stuck2's avatar
Stuck2
Explorer | Level 3
3 years ago

Help in getting to speak with someone, in order to access my account. No access to the email address

Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal.  There are account complications which the Bot is not helping me with ("Ask an...
account access
Account Settings
security
Stuck2's avatar
Stuck2
Explorer | Level 3
3 years ago

Thanks again Rich.

That is encouraging as far as others accessing the folders is concerned. Sorting out their own arrangements makes sense, but at least the plug hasn't been pulled abruptly, and they have some breathing space to do so.

As for canceling billing arrangements, and followuing up my other billing queries. re-establishing my old email address temporarily is not an option. I've therefore been searching the Dropbox site as you suggested.  All "Billing" links I go to, however, ask me to first sign in - which I can't do, for the reasons you know. (Am I missing something?!) 

I have, instead, found an option to cancel so by letter - via a Dropbox Dublin address.

If you can share a relevant on-line link that I'm missing, Rich, great! Otherwise, I'll revert to hard copy letter.

Best wishes

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Stuck2, I hope you're doing well! 

 

I'd be more than happy to help you cancel the billing on the account you don't have access to. Can I send you an email? 

 

Let me know more!

  • Stuck2's avatar
    Stuck2
    Explorer | Level 3
    3 years ago

    Hi Megan. Thanks for your offer. Yes please do send me an email, to the gmail address I logged into this chat with. 

    Best regards ...

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Stuck2, I just sent you an email, so we can continue there. 

       

      Thanks!

      • Stuck2's avatar
        Stuck2
        Explorer | Level 3
        3 years ago

        😀Thanks. email reply just sent

  • Ronny0909's avatar
    Ronny0909
    New member | Level 2
    3 years ago

    Hi there, 

    I am having the same issue as the user who submitted the original question. 

    I need to cancel another account I have no longer got access to the email for. Can I please request assistance on cancelling the billing for this account? 

    Many thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Ronny0909, could you follow these steps provided by Rich in order to contact the support team directly on this matter?

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