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Forum Discussion
Trayson
2 years agoNew member | Level 2
How can I access the files of a deceased user's account?
Greetings,
I have been searching for a few important files in my company's SharePoint database for an older project that has stalled but will soon be up and running. I found some of the files...
Rich
Super User II
2 years ago
Trayson wrote:
... they said that they think he must have used his personal email. ... Is there anyway to access these files, or are they lost forever?
Unless the files were shared with someone else that still has them, there would be no way for you to access files that were in someone else's account.
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