Forum Discussion

stevematuro's avatar
stevematuro
New member | Level 2
9 months ago

I have a paid account through May 1.

Online is not recognizing me and I am getting no 

Then I get this...with no information about recovering my password...?

I am beyond frustrated.  Easy enough to sign up, practically impossible to cancel.  If I can't get this done, I will contact BBB to help.

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Have you followed the email reset as it says?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!