Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

U7lo's avatar
U7lo
Explorer | Level 3
8 months ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    8 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey U7lo - sorry to hear you're having issues with this.

 

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

U7lo's avatar
U7lo
Explorer | Level 3
8 months ago
Of course I would be grateful for that, waiting for your contact
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Sure thing U7lo - you've got :envelope: 

    • roland2198's avatar
      roland2198
      New member | Level 1
      3 months ago

      Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Sorry to hear this, roland2198. Have you also checked the spam folder of your email address? 

        Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. 

        In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there. 

        Let me know how it goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!