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U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Of course I would be grateful for that, waiting for your contact
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sure thing U7lo - you've got :envelope: 

  • roland2198's avatar
    roland2198
    New member | Level 1
    10 months ago

    Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Sorry to hear this, roland2198. Have you also checked the spam folder of your email address? 

      Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. 

      In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there. 

      Let me know how it goes.

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