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U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Umar Ikram's avatar
Umar Ikram
New member | Level 2
2 years ago

Jay! I found the post from earlier and have already began communicating with them directly from my business account. Thanks so much for your help!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Glad to have helped out with the info. If you can provide me with the ticket ID from the automated response, I can prioritize the request on my end to expedite matters on your behalf.

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