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U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

kie___'s avatar
kie___
New member | Level 2
2 years ago

Hey Walter,

 

Thanks a lot for getting back to me. I haven't raised a ticket (I don't have access to the account sadly). If you could be in touch via email that would be amazing. 

 

Thanks,

Kieran

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

When you say you don't have access to the account, are you referring to the email address that's associated with the Dropbox account you're trying to access, Kieran? 

  • kie___'s avatar
    kie___
    New member | Level 2
    2 years ago

    Hey Walter,

     

    I have access to the email account, just not the dropbox account 🙂

     

    Kieran

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Great, thanks for clarifying that for me, Kieran. 

       

      I've just sent you an email so that we can investigate further. Please take a look at your inbox and we'll take it from there. 

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