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U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

kie___'s avatar
kie___
New member | Level 2
2 years ago

Hey Walter,

 

I have access to the email account, just not the dropbox account 🙂

 

Kieran

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Great, thanks for clarifying that for me, Kieran. 

 

I've just sent you an email so that we can investigate further. Please take a look at your inbox and we'll take it from there. 

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