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U7lo's avatar
U7lo
Explorer | Level 3
8 months ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    8 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey U7lo - sorry to hear you're having issues with this.

 

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

nestorph's avatar
nestorph
New member | Level 1
5 months ago

Walter:  I'm having the same issue with not receiving the access code to EITHER of my Dropbox email accounts. To add insult to injury, I have not received any replies to my email messages that I've posted via the Dropbox support page during the last two weeks.  I'd be very grateful for any assistance here.  Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi nestorph - thanks for letting me know about this. 

    If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally? 

    • nestorph's avatar
      nestorph
      New member | Level 1
      5 months ago

      Absolutely OK!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey nestorph, I just sent you an email, so I'll see you there!

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