Forum Discussion

U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

nestorph's avatar
nestorph
New member | Level 1
2 years ago

Walter:  I'm having the same issue with not receiving the access code to EITHER of my Dropbox email accounts. To add insult to injury, I have not received any replies to my email messages that I've posted via the Dropbox support page during the last two weeks.  I'd be very grateful for any assistance here.  Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nestorph - thanks for letting me know about this. 

If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally? 

  • nestorph's avatar
    nestorph
    New member | Level 1
    2 years ago

    Absolutely OK!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey nestorph, I just sent you an email, so I'll see you there!

      • nestorph's avatar
        nestorph
        New member | Level 1
        2 years ago

        Got it. But to clear, I indicated in my which is the account I’m having trouble with. Thanks

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!