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U7lo's avatar
U7lo
Explorer | Level 3
1 year ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
account access
Account Settings
security
  • Walter's avatar
    Walter
    1 year ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

roland2198's avatar
roland2198
New member | Level 1
1 year ago

Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Sorry to hear this, roland2198. Have you also checked the spam folder of your email address? 

Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. 

In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there. 

Let me know how it goes.

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