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Forum Discussion

Payaso7x's avatar
Payaso7x
Explorer | Level 3
3 months ago

I can no longer access my linked email address. How can I enter my Dropbox account?

Hi,  So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account passw...
account access
emails
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Payaso7x, let me jump in here! 

I was able to use your Community-linked email address, and locate an active ticket on our system. 

It looks like one of our agents reply back to you not long ago. Are you able to locate their email? Thanks!

  • Payaso7x's avatar
    Payaso7x
    Explorer | Level 3
    3 months ago

    I did have some communication back in August but I didn’t know some of the answers to the question so I believe they close the ticket since it took me over 24 hours to try and find some of the answers.

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey Payaso7x, thanks for the reply and the screenshot here.

      Can you see if you can reply to that email from Griffin? Even if the ticket is now closed, it should open a new one for you.

      Just make sure to provide the answers to those questions, so the team can assist you further.

      • Payaso7x's avatar
        Payaso7x
        Explorer | Level 3
        3 months ago

        I responded answering as many questions as possible. Griffin seems to have responded but only with the same automated message twice.

         

         

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