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I cannot log in because the security code has not been sent to my registered e-mail address.
Hello, I cannot log in because the 6-digit security code has not been sent to my registered AOL e-mail address.
The mail address is with AOL, but with an old German domain aol.de, so the mails from Dropbox do not arrive in my mailbox.
Otherwise, I have no problems receiving emails from Dropbox with the aol.com address, as my registered email address is available under both domains.
Is it possible to have my mail address changed from .de to .com so I can receive the mails from Dropbox(as i told, the mailbox is the same and reachable under this two domains). There is no problem with spam and I have tried adding the no-reply address to my contacts on AOL. I have no problems receiving emails to my aol.de address from other mail addresses and services, only from Dropbox.
4 Replies
- Jay
Dropbox Community Moderator
Hi Max Mueller, thanks for bringing this to our attention.
Currently, the only method to change your email would be log in to the account in question. Our support team wouldn't be able to change the email address on your account.
Have you tried contacting AOL to see if they are able to allow emails to be sent to the old domain due to this reason?
This will help me to assist further!
Thank you. I have contacted AOL support. This was their reply:
The domain extension is the ".com" part of your email address. While most AOL accounts end in "@aol.com", some older accounts may have a different extension depending on where they were created.
Please note that an email address can have different extensions, such as @aol.com or @aol.de. Regardless of the extension, it is the same email address and no other email address can be created with the same username. In your specific case, ******@aol.com and ******@aol.de are the same e-mail address (only with different extensions).
Only accounts with the AOL domain "@aol.com" can be created.
If you have an AOL ID with a different local domain, e.g. "@aol.de" or "@aol.fr", make sure you enter the correct domain extension when entering your email address. If an email is sent to the wrong domain, it will not be delivered.
To check which extensions are available for your email address, you should open AOL Mail in a browser such as Chrome or Internet Explorer, click on the Write button in the left-hand corner of your screen and then click on the small arrow next to your email address and display name. This will populate a menu showing all available extensions.
If the domain extension you want to use is not listed there, unfortunately it is not available for your AOL screen name.
We hope this information will help you.- Jay
It sounds like emails to the aol.de should arrive at your email then. If it's not arriving, and the email isn't in the spam/junk folder, then it could be filtered by AOL itself.
Have you confirmed with them that emails to your email aol.de from Dropbox are not being delivered to your inbox?
I have now written to AOL support to clarify the possible filter problem. As soon as I have an answer, I will publish it here.
