Forum Discussion

sleon's avatar
sleon
New member | Level 1
2 years ago

I can't access my account as I don't have access to the email

I no longer have access to a Dropbox account that was using my former work email.  I know the username and password. The posted solutions (below) suggests: I know my Dropbox password but don’t have...
account access
Account Settings
sleon's avatar
sleon
New member | Level 1
2 years ago

Actually, never mind. I do appreciate your help but I have wasted enough time going in circles. At this point, I will just consider my files lost. 

Not a great endorsement for Dropbox.  The solution provided on the website does not work without access to the email used as the username. The chatbot provides the same response as the website. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!