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Kristian001's avatar
Kristian001
Explorer | Level 3
2 years ago

I can't access my account, in order to change my phone number it asks for a code to get in.

Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any h...
account access
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security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Kristian001 wrote:
 I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox ...

Did you have two-step authentication enabled on your account, and it's sending a code to your old phone number? If so, refer to the following help article and reply back with any questions you have.

 

Kristian001's avatar
Kristian001
Explorer | Level 3
2 years ago
I dunno just when try login sends text too a number no longer active so can’t login
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Kristian001 wrote:
    I dunno just when try login sends text too a number no longer active so can’t login

    The only way to change 2FA (which is what sends a code to your phone) is to have the device or the emergency recovery codes given upon set up. There is no way, at all, to get around this. 

    • Kristian001's avatar
      Kristian001
      Explorer | Level 3
      2 years ago
      I don’t have that phone anymore wiped it and sold it
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        Kristian001 wrote:
        I don’t have that phone anymore wiped it and sold it

        Then you need to use the recovery codes given when you set 2FA up.

         

        If you didnt keep them safe then you cannot recover your account I'm afraid. 

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