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Kristian001's avatar
Kristian001
Explorer | Level 3
2 years ago

I can't access my account, in order to change my phone number it asks for a code to get in.

Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any h...
account access
Account Settings
security
Kristian001's avatar
Kristian001
Explorer | Level 3
2 years ago
Did not keep a code was a random account made years ago that I started using for a year tried contacting Dropbox but can’t seem
Contact them
Unless have premium account
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

The way to contact support is at www.dropbox.com/support WHILE NOT LOGGED IN - even to here. 

 

However, they wont circumvent it. You set up 2FA to stop people gaining access to your account without the credentials to do so OR the codes to recover. The whole point of 2FA is to do this. Allowing somebody to just remove it puts the whole security of the system at risk. 

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