Forum Discussion

Drop it box B's avatar
Drop it box B
New member | Level 1
11 months ago

I can't access my Dropbox account, as the PIN isn't being generated.

Hello,  Can anyone help, I can’t login on any device, the PIN is not being generated, help desk keep sending me to log into my account to raise a support ticket.  Raised a support ticket via em...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
Drop it box B wrote:

the PIN is not being generated

Where is it not being generated? What exactly is happening?

Have you tried clearing cache/cookies etc.?

Drop it box B wrote:

Raised a support ticket via email and then Dropbox tell me to see the status of the ticket I need to Login into my account. 

There is no way to email in support tickets, you can only do it at www.dropbox.com/support . If you cannot log in to a Pro account then go to that link while not logged in, even to here, so use an incognito window. 

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