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I can't access my Dropbox account, as the PIN isn't being generated.
Hello,
Can anyone help, I can’t login on any device, the PIN is not being generated, help desk keep sending me to log into my account to raise a support ticket.
Raised a support ticket via em...
Thanks Mark, I assume the Pin is not being generated cause it never appears in any of my email accounts (ie. Old, new, existing??) I've checked them all. Still have the same phone number, so I have no idea what else it could be...
I'll try the support link, the problem is I can't receive a message back unless they email me so what's the point? I can't get into the account....
Mark
Super User II
Super User IIunless they email me so what's the point? I can't get into the account....
Which they will - on the email you give.
They send emails back out but dont accept incoming email support.
Have you had a look at https://help.dropbox.com/account-access/one-time-code ?
I assume your email is the same as the one you signed up with and you still have access etc. If so add no-reply@dropbox.com to safe sender list and check junk etc.
