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karla91's avatar
karla91
Explorer | Level 3
2 years ago

I can't access my Dropbox account created with Yahoo email

Hello, is it possible I to get access to my dropbox files once uploaded using a social provider login? I registered with my Yahoo email which was later on deleted since Yahoo stopped providing email ...
account access
FAQ
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi karla91, thanks for bringing this to our attention.

 

Depending on how you access the site, there is a security measure that would send a verification code to your email address, so, if the email address is no longer valid, you'll need to change it on the site immediately to prevent loss of access to your account.

 

If you need any further assistance, please let me know!

karla91's avatar
karla91
Explorer | Level 3
2 years ago
I am afraid I'm already too late to do that since I've lost the email a few years ago. I just know I used it to register and upload several files which I am now missing 😢
The yahoo email no longer exists and cannot be logged in to the Dropbox account with
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The only option remaining would be to contact our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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