Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lerakut's avatar
lerakut
Explorer | Level 4
2 years ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey lerakut! Welcome aboard our forum. 

 

Are there any other devices that may still be logged in to your Dropbox account? If yes, you can go ahead and check their notifications; the one-time code may have been sent there, as well. 

 

If not, can we open a ticket for you to the email address you see here? Can you access it directly? 

 

Let me know.

lerakut's avatar
lerakut
Explorer | Level 4
2 years ago
Hello,

thank you for your response. Unfortunately, it still doesn't work. And when I click the link, I'm prompted again to enter a code, which is sent to the email address I can't access. How can I log in without the code, or is there a way to change the email associated with my account without logging in?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm afraid neither of these options is possible, lerakut. 

     

    You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

    • lerakut's avatar
      lerakut
      Explorer | Level 4
      2 years ago
      Hello, yes I can access that adresse.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, lerakut!

         

        I just sent you an email to that address, so we'll continue there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!