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lerakut's avatar
lerakut
Explorer | Level 4
2 years ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
account access
emails
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, lerakut!

 

I just sent you an email to that address, so we'll continue there.

Blu3's avatar
Blu3
New member | Level 2
2 years ago
I can't access my Dropbox account; a one-time code is sent to my old address can you help me
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blu3 - sorry to hear about this.

     

    Do you maybe have access to a device that was previously linked to the account you're trying to access? 

    • Blu3's avatar
      Blu3
      New member | Level 2
      2 years ago
      No i don't
      • Blu3's avatar
        Blu3
        New member | Level 2
        2 years ago
        I know the password of the account but when i do asks for the 6 digit code but i don't have the email anymore and now i can't login

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