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Forum Discussion

lerakut's avatar
lerakut
Explorer | Level 4
2 years ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
account access
emails
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Blu3 - sorry to hear about this.

 

Do you maybe have access to a device that was previously linked to the account you're trying to access? 

Blu3's avatar
Blu3
New member | Level 2
2 years ago
No i don't
  • Blu3's avatar
    Blu3
    New member | Level 2
    2 years ago
    I know the password of the account but when i do asks for the 6 digit code but i don't have the email anymore and now i can't login
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, may we reach out via email to have a further look internally Blu3?

  • Blu3's avatar
    Blu3
    New member | Level 2
    2 years ago
    Yes sure
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blu3! I just emailed you, so we'll continue investigating your issue there. πŸ™‚

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    Dear Hannah,

     

    I have the exact same problem as Blu3 is talking about. Yould you please help me, too.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DropsterG, sorry to hear that.

     

    Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?

     

    As for you lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    Hi Hannah , yes: I already checked that. No success.

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    Nancy : yes, please!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DropsterG, I just sent you an email!

     

    I'll be happy to see you there! ☺️

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    I sent an answer yesterday and look forward to solve my issue with your help.

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