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dakid4ever88's avatar
dakid4ever88
New member | Level 1
8 months ago

I can't access my email address, so it's impossible to get the one-time code.

So I no longer have access to the email that I used when I set up the account.what do I do ?

 

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey dakid4ever88! Thanks for your post. 

    Do you have access to any linked devices, by any chance? 

    If you do, make sure to check the section where the notifications normally appear; you may find the one-time code there.

    Let me know how it goes.

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