I can't access my email in order to get the 6-digit security code. What can I do?

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terrychu wrote:

similar issue here: email account was disabled so I couldn't receive the 6-digit code.  I have the correct account name and password, plz help me login.

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You need to follow the advice already given and attempt to contact support via methods said. Note that it is unlikely you will be able to do so.

I have the email and the password.  I attempted to log in on same laptop that I always use.  Now all of a sudden I have to enter a 2 step verification code.  The email address is no long in existence so I can't receive the code.  I managed to get to the form that asked security questions, and I believe I answered all correctly except for one question:  year and month you signed up.  Well, that was over 15 years ago. I have NO idea what year or month.  There HAS to be a way to open this again as I desperately need some personal  legal documents that are inside the drop box.  Since I can't get the email address back again, how can I access my dropbox again?

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nr5166 wrote:

Now all of a sudden I have to enter a 2 step verification code.  The email address is no long in existence so I can't receive the code.

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You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

• https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

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Breeze wrote:
How can I get into my old Dropbox account when I can't get into my Gmail account for the 6 digit code

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You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

• https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

Also consider that if you haven't signed into the account in more than a year, it may have been deleted due to inactivity.

I had a good few basic Dropbox accounts set up under the email addresses that I never had access to or those emails did not exist. I would always be able to log into the Dropbox accounts till I took a good year away from using those Dropbox accounts. Now it requires me to receive verification codes to those emails that are basically non existant. Is there any way around this verification issue ? How can I bypass the 2 step verification process if I have no access to those email accounts ? Is there a solution at all ?

Hey Hypochondriac, thanks for reaching out to us.

Access to the email address associated with an account is required in order to regain access, but I would suggest reaching out to our support team directly about this.

To do so, open a private browsing/incognito window on your browser, go to this page, fill out the form and submit your request.

I hope this helps, but if you have any questions, let us know.

I had the same problem, my university restored my e-mail account for one week, since it has been disabled because I changed to other university, but the number code never arrives.

Hey leopal, welcome to our Community! 

Can I send you an email, in order for us to have a closer look into this? 

Let me know more! 

Yes of course, the dropbox account I am trying to restore is with [email removed as per Community Guidelines] (the university restored this e-mail address for one week only) and please add also this e-mail address removed Thanks.