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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.

 

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

 

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

 

Thanks

account access
security

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)? 

     

    If yes, please double check whether the 6-digit code has been sent as a notification there. 

     

    Let me know what you find.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mizael Cantu, sorry to hear about this.

     

    Can we send you an email, to look into this internally?

  • MaryD1's avatar
    MaryD1
    New member | Level 2
    2 years ago

    Hi

     

    Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

     

    Any advice?

     

    Thanks

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, MaryD1!

     

    Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

     

    If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

     

    If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

  • tkgrysei8's avatar
    tkgrysei8
    New member | Level 2
    2 years ago

    I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
    I know my password and email.

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