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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- I have now reached out to legal representation. I don’t know if they will be able to help, but I am going to continue trying everything I can to access the information that is mine.
- Jay
Dropbox Community Moderator
Hi Jessicalee11, if you haven't done so already, you can reply to the support ticket to confirm that you have contacted legal representatives. This way the communication could be done via formal methods.
- Thanks Jay, I have already done this also.
- can't login my account because i not already use my email but i still remember my email and password now i try login sistem send code to my old email..can u help me
- Hannah
Hey Izzan, sorry to see that you're having this issue.
As well as checking out the article that Rich linked, I'd also suggest opening a private browsing/incognito window and going to this page, to submit a help request to our support team, so they can assist you further.
When you get a ticket number, please send it along here as well.
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
I reset my phone, I know my Dropbox password but I no longer remember the password to access my email, how do I sign in to Dropbox without two-factor authentication?
