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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- Hannah
Dropbox Community Moderator
Hi there, Kristy Crooks.
Do you perhaps still have any devices connected to this account?
Or perhaps a way to regain access to the email address? Without access to the email address, there's not much that we can do, so perhaps your IT department/person could help you with this.
- Rich
Super User II
Kristy Crooks wrote:
No I can't, it was an old work email address, and they changed it a little ...The IT department may be able to recreate it still. It all depends on if the old email domain still exists and has a proper MX record pointing to the company mail server. It's pretty easy stuff. It might be worth a call to the company to see if they can help.
Hello All,
Our company changed our email addresses. When they did, the idea was that we would have access that would be on-going with no end. That didn't pan out. My old Dropbox is now inaccessible. I have many important files that are beyond my reach and need to figure this out. Does anyone have insights for me?
Thank you so much!
Mark
- Rich
Mark Stevens wrote:
Our company changed our email addresses. ... My old Dropbox is now inaccessible.
If you've forgotten your password or you're being asked for a one-time security code, then it won't be possible to sign in to your Dropbox account without access to the email address associated with it. The only other option is if you have another active device that's already signed in with which you can receive the code.
Your best chance is to get access to the old email address. If your company still owns the old email domain name, it should be easy for your IT department to set up an email alias that points your old email to your new email.
I'm trying to access my dropbox account. I'm able to type in my user and password but it's asking for a 6 digit code that was sent to an email that doesn't exist anymore so I can't get the code.
Please help.
- Walter
Hey legacygt777, sorry to hear about this.
When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?
Let us know and we'll take it from there.
I do have access to that email account anymore.
- Hannah
Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.
Let us know once you receive your ticket number. - Hello everyone,
I’ve been trying to get excess to my old Dropbox. My old Dropbox is linked to an old e-mail, which I forgot the password from. Recently I found the e-mails password, but Microsoft blocked the e-mails password. I can’t ask for an new Dropbox password, because it’s linked to my old hotmail account. How can I get acces again to my old Dropbox? I had so many old pictures on it. I can cry😭😭😭😭.
Kind regards,
Anouschka
