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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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Dear Nancy i have reply the email, please your help.
thanks
- Jay
Dropbox Community Moderator
Hi Pardhivan, do you still have email to that inbox? Could you try adding no-reply@dropbox.com to your contacts list and try again?
how to add
Thanks for u r sloving my issue my dropbox is back..
hello,
i was trying to login to my dropbox account but it 's sending a 6-digit code on my email address to be able to continue logging in.
i no longer have access to the email address associated with my dropbox account becuase it got hacked just recently and my email service provider isn't helping at all.
if you could send me the 6-digit code to another email or a mobile number that would be a big help.
Thank you and Godbless
I had an mail address for previous my dropbox account.
I have always been able to log into it. Suddenly one day it asked for 2 factor verification.
It said it will send 6 digit code to my mail adress. I tried to log in but i found out that mail adress is not active anymore - (as it is an very old one, i am sure i have had deleted it cause it says the account doesnt exist. )
Now i dont know how to get acess to my dropbox account, i had some very valuable pictures in it.
😞 I didnt have mobile number connected and was not logged in from my computer.!!!
I try to write to support but seems there is no direct way to send them mail.
Hi
This is happening to me too.
I have the email and password and it still wants to send a 6 digit code to the email I no longer have access to. I would like to actually retrieve the photos from this account.
How can I do this please?
- Mark
Super User II
Its almost certain you will not be able to I'm afraid: https://help.dropbox.com/account-access/lost-email-access
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Megan
Hi daynolism, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.
We also can't send the code to a different email address, I'm afraid.
Do you have any old, connected devices that would help you see the files in the account and download them?
Keep me posted!
