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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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Any idea ?
have dropbox app on mobile and just discovered its linked to email adress of my former employer.
mail adress does not exist anymore - i.e. I could log on in the app, while still knowing the password, but doing on the pc, dropbox send a verification code to that no longer available mail adress.
Inside the app there is no obvous way to change the mail adress
What to do ?
Andrej
Hi - my dropbox is linked to an old hotmail email, so Im not receivin g the 6-digit verificattio. I would like to change to another email, but I must've created a dropbox in that name already. So I cant just rename it.
Is there an easy why to get around this?
- Mark
Super User II
https://help.dropbox.com/account-access/lost-email-access is what you need to look at
If you already have an account with a diff email just log on and start using it ( www.dropbox.com/forgot if you are unsure of password). If you can still get on the hotmail account download it all and reupload to the 'right' account.
- Mark
If you have access then you need to download everything and set up a new account. Thats the quickest and easiest way of doing so.
- Hi. The admin team member of drop box has passed away. I am trying to log in however it asks me for a verification code. I dont have access to his email account. Is there another way to access it?
- Hannah
Dropbox Community Moderator
Hey MMoodley, really sorry to hear about this.
Do you perhaps have access to any devices they might have had linked to their account? The 6-digit code should be sent to those as well.
If not, try submitting a help request to our support team directly through this page, while not logged in to your Dropbox account (you can try from a private browsing window).
Is there any way to access accounts that were created under an email address that's no longer valid? That is, is there another way to get the code that dropbox sends to the invalid account? And if not, why not?
- Rich
bkbremmer wrote:
Is there any way to access accounts that were created under an email address that's no longer valid?
You can try contacting Support, but typically without access to the email address there's no way to access the account. Your email is the only way to verify that the account is yours.
- No, I still don't have access
Hi there, I have created a new account so that I can log into Dropbox to deal with my problem with my Original Dropbox Account that I can no longer get into.
I almost always use Dropbox App on my phone which gave me quick and automatic access to my photos on my Dropbox App. I have had this for several years and it has never been a problem. However unbeknown to me it never occurred to me that during this time a change in email address would be a problem as it always worked......
Until I logged onto Dropbox via the desk computer yesterday.........it wanted me to log in again.......that was all fine, I did this using the old email address and I know my password so all good. The bad news is the verification code I had no access to this as it was sent to my old email address. That ISP no longer exists and there is no platform in which to access the email. I still have the old mail program to see old emails but it stops where the ISP server shut down in 2019.
Please can someone help. I can "log in" but cannot enter the verification code and trying to get in touch with Dropbox seems impossible. I was hoping that by opening a new account as I have here, I could transfer everything across but I still think the verification code is going to stop me!!
A huge thanks in advance, fingers crossed
