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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
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- Megan
Dropbox Community Moderator
Hi daveginorge, I just sent you an email, I'll see you there!
when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way?
- Hannah
Hey AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.
The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.
Is it possible to reach out to the email service provider, to ask them to re-enable the email?
Or can you recreate it?
- No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
- Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!
Where is the support on Dropbox. Cant support at all
- Megan
Hi Lean5S, welcome to our Community!
Could you give me some additional details, in regards to this? Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you?
If yes, I’d like you to check your spam folder, and let me know if the email is located there.
Let me know more, and we'll take it from there!
Hi-
Like several people have posted, I no longer have access at all to an email address associated with one drop box account. When I try to log in to that account with that email address the system wants to send me a code to the old, disabled email address. I DO have another dropbox account and have access to that account but I need to access files in the other account--how can I do this? Can the account I no longer have a working email associated with be transferred to my other account that I do have access to? Or can a code be sent to my phone number so I can get into the account without a working email??
