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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- Jay
Dropbox Community Moderator
Hi Keyonkk, thanks for bringing this to our attention.
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.
Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?
This will help me to assist further!
- Jay
If this is what the support team requires, then you'd need to provide that information in order for them to assist you further.
Do you have the ticket ID in order to locate it on the system?
I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used. I have the correct email and password let me in my account so I can cancel this!!!
- Rich
Super User II
samantha6 wrote:
I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.
If you're being sent a verification code when signing in, then without access to the email address you won't be able to sign in to your account. Your best option to get into the account would be to contact the email provider and see if the email address can be reactivated.
I have the correct email and password let me in my account so I can cancel this!!!If you need to cancel the billing on the account and you can't sign in, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
