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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- So email more powerful than Dropbox account useless 😡
i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.
- Nancy
Dropbox Community Moderator
Hey ARCHIVOfis!
Out of curiosity, do you have any devices that are still linked to the same Dropbox account?
If yes, the one-time code should already be sent as a notification there.
Let me know what you find.
Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.
- Hannah
Hey ARCHIVOfis, I'm afraid that without access to the email address, there's not much we can do on our end.
Could you reach out to the email service provider and see if they can reinstate the address?
- I have an account on dropbox since many years i m using it continuously but recently i had changed my phone and i had installed dropbox but now i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that email and can't log in to that email orr don't have any link device soo how can i sign in to my Dropbox account
Please help me out - Rich
Super User II
Asfiya wrote:
... i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that emailWithout access to the email address to receive the code, you won't be able to sign in to the account. Your best option is to contact the mail provider and see if you can get the email account reactivated, even temporarily, so you can receive the one-time security code.
- Nancy
Hi Asfiya! It sounds like you're receiving the one-time security code, which is different to 2FA (2FA codes are usually sent to your mobile device, and not your email address).
Can you currently access this email address, so that we can log a ticket for you instead?
But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".
