Forum Discussion

jeh76255's avatar
jeh76255
New member | Level 2
2 years ago

I can't delete my account - Dropbox says my username and password don't match

Dropbox is saying my user name and password don't match when I try to permanently delete my account, but I'm not given any useful information beyond that. In other words, how do I fix it?
Account Settings
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on our forum, jeh76255. 

 

If you try to reset your Dropbox password from this link, and then attempt to delete the account again, do you still get the same error? 

 

Let me know.

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