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kbeane2's avatar
kbeane2
New member | Level 1
2 years ago

I can't get the one-time code to access my Dropbox account.

I had a previous account with years of pictures.  I had to get a new phone and because it’s through work couldn’t just transfer everything over.  I have the email and password.  It pops up a screen to enter a 6 digit code but it’s not coming through my email.  I really want to access these pictures.  Can anyone help 

account access
emails
security

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome aboard the Community, kbeane2! 

    Just to make sure I understand the issue at hand, are you not getting the one-time code because you don’t have access to your linked email address (based on the original title "Lost email") or because the code doesn’t arrive to your inbox/spam folder? 

    Other than that, do you have any devices linked to that account? If yes, you can check their notifications for the one-time code.

    Keep me posted for any updates.

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