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gildoDB's avatar
gildoDB
New member | Level 2
2 years ago
Solved

I can't log in after hard disk substitution

Hi everybody,

I had to substitute my HD, as it was to old. It was the computer I had share the data to my DB account.

Now, my account seems no longer to exist. If I try, I get the anouncement, that my email address is not valid.

I have a DB payed abonement. How can it be possible, that my account disappeared. Is there a possibility to get my data back.

Thank you so much for your help!

Gildo

account access
Error Messages
security

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there gildoDB, sorry to hear you're having issues with this.

     

    Have you made sure that you're using the correct email address and password to login?

     

    If you had upgraded via the website, you could try using our self served look up tool to verify this. 

     

    Let us know of any updates! 

  • gildoDB's avatar
    gildoDB
    New member | Level 2
    2 years ago

    I solved the problem. Sorry for the trouble.

    Gildo

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries gildoDB - I'm glad to hear it's sorted now.

     

    See you around the Community and have a lovely weekend! 

  • gildoDB's avatar
    gildoDB
    New member | Level 2
    2 years ago

    Thank you! 💛 I'll do it.

    GildoDB

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