Forum Discussion

JessieArr's avatar
JessieArr
New member | Level 1
12 months ago
Solved

I can't log in to Dropbox neither with Google sign-in or my email via Firefox; I get an error.

When logging in with my Google account in Firefox, I get an error: "There was a problem completing this request." When I attempt to enter my email address, it says "Invalid email." Yet if I log...
account access
Web
  • JessieArr's avatar
    JessieArr
    12 months ago

    So I found a workaround: I went to about:support in Firefox to view the Support settings, and used the "Refresh Firefox..." option which deletes a bunch of saved browser data. After that I was able to log in normally.

    I guess it must have been some cached thing somewhere in my browser, but I already tried deleting cookies. Maybe Dropbox uses some other storage I didn't fully clear out. At any rate, that got it working!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for the update, Jessie.

Can you try to reset your Dropbox password, to see if that makes a difference?

JessieArr's avatar
JessieArr
New member | Level 1
12 months ago

So, interestingly, that did work and allowed me to reset my password and log in. However I then tried to log out and back in, and got the same error. So it seems that password reset is working, but regular logins are not.

  • JessieArr's avatar
    JessieArr
    New member | Level 1
    12 months ago

    So I found a workaround: I went to about:support in Firefox to view the Support settings, and used the "Refresh Firefox..." option which deletes a bunch of saved browser data. After that I was able to log in normally.

    I guess it must have been some cached thing somewhere in my browser, but I already tried deleting cookies. Maybe Dropbox uses some other storage I didn't fully clear out. At any rate, that got it working!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!