Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chika16's avatar
Chika16
Explorer | Level 4
2 years ago

I didn't receive my one-time verification email to my Yahoo email

I didn’t received any one time password to my yahoo email, i already try to add no-reply@dropbox.com and nothing happened, causing failed to log in to my dropbox account
account access
emails
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Chika16, thanks for bringing this to our attention.

 

Could you check your spam/junk folder in case the email went there directly?

 

This will help me to assist further!

Chika16's avatar
Chika16
Explorer | Level 4
2 years ago
Hi

Yes my spam / any kind of folder is empty..

Actually it happens to my 3 drop box account causing failed to log in..

What should i do to get to log in to my dropbox account?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are your other email addresses also with Yahoo, or another email provider?

    • Chika16's avatar
      Chika16
      Explorer | Level 4
      2 years ago
      Yes,

      It all yahoo mail..

      Any suggestion to login to my dropbox?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I'd recommend contacting Yahoo support for them to investigate further, since it sounds like there might be something preventing the emails from being received by Yahoo servers. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!