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Chika16's avatar
Chika16
Explorer | Level 4
2 years ago

I didn't receive my one-time verification email to my Yahoo email

I didn’t received any one time password to my yahoo email, i already try to add no-reply@dropbox.com and nothing happened, causing failed to log in to my dropbox account
account access
emails
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'd recommend contacting Yahoo support for them to investigate further, since it sounds like there might be something preventing the emails from being received by Yahoo servers. 

Chika16's avatar
Chika16
Explorer | Level 4
2 years ago
Hi

Actualy i have another account using yahoo, and i received one time code

But another 3 account, i cant received the one time code
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, you can reach out to our support team directly for further assistance Chika16 

     

    To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant details. 

    • Chika16's avatar
      Chika16
      Explorer | Level 4
      2 years ago
      Hi,

      I already raised a ticket by its link..
      do you still have any recommendation for me for another alternatives?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Chika16, can you give us the ticket number for your communication with our support team, so we can take a look?

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