Forum Discussion

Huckle's avatar
Huckle
New member | Level 2
2 years ago

I don't receive any code to my email address/linked devices to enter my Dropbox account.

I have a work log in [removed]

When I enter the password, it sends me to a 2-step verification screen. It states:

We sent a code to XX@xxx.xxx.gov.au and any devices you’ve linked to this account. Enter the code to continue.
I don't get any code to my email or my computer or phone. No amounts of re-try sends me anything.
Help please!
account access
security

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Huckle, thanks for posting about this on our forum.

     

    It looks like you're being asked for the one-time code (which is different to two-step verification).

     

    To make sure we’ve checked everything, have you also looked at your email’s spam folder and added no-reply@dropbox.com to your email contacts?

     

    If you have already and there’s still no code, feel free to reach out to our support team with these exact steps and send me your ticket number here afterwards.

     

    Let me know how it goes.

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