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DoctorBashir's avatar
DoctorBashir
Helpful | Level 7
15 days ago
Solved

I have received marketing emails at another email address not linked or related to Dropbox.

I have had a Basic Plan account for may years. This month (June 2025) I started receiving marketing emails on my alternate email address. I selected to unsubscribe from these emails. But when I clicked the unsubscribe link, it took me to a webpage associated with the email address assigned to my primary DropBox account. Upon reviewing all the setting I could see, I could not see why DropBox has my alternate email address.

The first one was to notify me of a login to my account from a new browser, but I can't find that configured in my Dropbox settings. Please explain how Dropbox obtained this address and why Dropbox used this alternate email address for marketing emails.

Account Settings
emails
  • DoctorBashir's avatar
    DoctorBashir
    15 days ago

    I have found an entry in my Google account that indicates I did the 'Continue with Google' link to the Dropbox site in Feb. That's where the email address got to Dropbox. So I've solved my issue.

    One more question. If I use the Continue with Google, is that the same account as when I login with a email address and password?

    Thanks for replying.

4 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 days ago

    Hi DoctorBashir​ 

    Just want to test something here. Could you copy/paste the unsubscribe link and paste it in to an incognito browser window for me and see if it still takes you to a diff email address?

  • DoctorBashir's avatar
    DoctorBashir
    Helpful | Level 7
    15 days ago

    It takes me to a page where I see a sign-in link. So it seems the link in the email was opening a webpage to the account that I was already signed in to in another tab in the browser. In the private window there was no login already established

    I was trying things on the Dropbox website I think I may have confused the issue. I clicked the 'Login with Google.' and entered my Gmail address (the same alternate address) and it established a NEW Dropbox account. So now there IS an account with that Gmail address . But I don't know where the earlier emails were originating from.

  • DoctorBashir's avatar
    DoctorBashir
    Helpful | Level 7
    15 days ago

    I have found an entry in my Google account that indicates I did the 'Continue with Google' link to the Dropbox site in Feb. That's where the email address got to Dropbox. So I've solved my issue.

    One more question. If I use the Continue with Google, is that the same account as when I login with a email address and password?

    Thanks for replying.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hey DoctorBashir! 

    Happy to see that your issue is now resolved! 

    If you need anything else, give us a shout! 😇

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