Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nikksaab's avatar
nikksaab
Explorer | Level 4
2 years ago
Solved

I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox!
Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot

account access
emails
security

8 Replies

Replies have been turned off for this discussion
  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    2 years ago
    Yes, I read it.I’m receiving emails from dropbox.But there is no 6-digit code. I've asked a lot, but not((
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    2 years ago
    Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, may we reach out via email to have a further look internally at this point nikksaab?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    2 years ago
    Yes, of course.If possible, please contact me at the email address provided here
  • nikksaab's avatar
    nikksaab
    Explorer | Level 4
    2 years ago
    I've just been able to get my 6 digit code.Thank you so much🙏🏽 I’m very grateful to you.THANKS A LOT!!!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!