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MysterySauce's avatar
MysterySauce
New member | Level 1
2 years ago

I don't receive the 6 digit code to my email's inbox.

I cannot receive 6 digit code to my inbox; I am sure I typed my email correctly I checked my spam folder I added no-reply@dropbox.com as safe contact I contacted support@dropbox.com- re...
account access
emails
MysterySauce's avatar
MysterySauce
New member | Level 1
2 years ago

Thanks Nancy for your quick response!  I have tried your first advise without success. No other device is connected, I have given backmy work laptop since I stopped the contract with the company. 

The account I have no acccess is another email. Since I'm desperate, I'm writing from my spouse account.  [removed per Community Guidelines] is the account I'm having the issue. I would appreciate if you can open a ticket.

Merci!

HG

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, MysterySauce! Please check your email address now and see if you’ve received my email. 

    If you have, I’d like you to reply to it and we’ll go from there.

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